Privacy Policy

1. Introduction

Tilth & Co LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at tilthnco.com (the "Website") or engage our marketing and business consulting services (the "Services").

By accessing our Website or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our Website or Services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information that you voluntarily provide to us:

• Contact Information: Name, email address, phone number, business name, and mailing address
• Business Information: Company details, industry, services offered, and business goals
• Account Credentials: Login information for third-party platforms you authorize us to access on your behalf
• Payment Information: Billing address and payment details (processed securely through our third-party payment processor)
• Communications: Information contained in emails, messages, forms, or other communications you send to us
• Content: Materials, logos, images, and other content you provide for use in our Services

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns
• Log Data: IP address, access times, referring URLs, and error logs
• Location Data: General geographic location based on IP address

2.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to remember your preferences, understand how you interact with our Website, analyze traffic and performance, and deliver relevant content and marketing. You can control cookie settings through your browser preferences.

3. How We Use Your Information

We use the information we collect to deliver and maintain our Services; set up and manage accounts on third-party platforms on your behalf; configure concierges, CRM systems, and business automations; communicate with you about your project and deliverables; process payments; respond to inquiries; analyze and improve our Website and Services; send communications with your consent; and comply with applicable laws.

4. How We Share Your Information

We do not sell your personal information. We may share information with trusted service providers (payment processing, CRM and marketing platforms, banking, communication tools, analytics) only as needed to deliver Services. We may also share information in connection with business transfers, to comply with legal requirements, or to protect rights and safety.

5. SMS/Text Messaging Privacy

5.1 How We Obtain SMS Consent

We obtain your consent to receive SMS/text messages through:

• Online Opt-In Form: By completing our SMS consent form on our Website and checking the consent checkbox, you expressly agree to receive text messages from Tilth & Co LLC.
• Written Consent: By signing a service agreement or other document that includes SMS consent language.
• Verbal Consent: By verbally agreeing to receive text messages during a phone call or in-person meeting (documented by our team).

In all cases, we require clear, affirmative consent before sending you any SMS/text messages. We do not use pre-checked boxes or assume consent.

5.2 How We Use Your Mobile Phone Number

• Appointment reminders and confirmations
• Follow-up messages and general updates related to your services
• Order and service status updates
• Invoices, payment confirmations, and payment receipt links
• Administrative notifications related to your account

5.3 Mobile Information Sharing Policy

We do not sell, rent, lease, or share your mobile phone number with third parties for their marketing purposes. Your phone number and SMS consent information will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes. We may share your phone number only with service providers who help us deliver text messages (solely for that purpose) or as required by law.

5.4 Opt-Out and Data Deletion

You may opt out at any time by replying STOP to any message. You will receive one final confirmation message and no further messages will be sent unless you opt in again. You may also request deletion of your mobile phone number from our SMS database by contacting legal@tilthnco.com.

6. Data Security

We implement appropriate technical and organizational measures including encryption in transit and at rest, secure password practices and access controls, regular security assessments, limited access on a need-to-know basis, and use of reputable third-party service providers. No method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for the duration of our business relationship, as required to comply with legal obligations, to resolve disputes, and for legitimate business purposes. When information is no longer needed, we securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have rights of access, correction, deletion, opt-out of marketing, and withdrawal of consent. To exercise these rights, contact legal@tilthnco.com.

9. California Privacy Rights

California residents may have additional rights under the CCPA and CPRA, including the right to know, delete, opt out of sale or sharing (we do not sell personal information), and non-discrimination for exercising privacy rights.

10. Children's Privacy

Our Website and Services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Third-Party Links

Our Website may contain links to third-party sites. This Privacy Policy does not apply to those sites.

12. International Data Transfers

If you access our Website or Services from outside the United States, your information may be transferred to and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last Updated" date and posted on our Website.

14. Contact Us