Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Tilth & Co LLC ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website located at tilthnco.com (the "Website") and any services provided by Tilth & Co LLC (collectively, the "Services").

By accessing our Website or engaging our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

2. Description of Services

• Voice Concierge setup and configuration
• Customer relationship management (CRM) implementation
• Marketing automation and workflow development
• Digital marketing consulting
• Business process optimization
• Technology integration services

The specific scope of Services will be outlined in a separate Service Agreement, Statement of Work, or proposal.

3. SMS/Text Messaging Terms

By providing your mobile phone number and opting in to receive text messages from Tilth & Co LLC, you agree to the following:

3.1 Types of Messages

• Appointment reminders and confirmations
• Follow-up messages and general updates related to your services
• Order and service status updates
• Invoices, payment confirmations, and payment receipt links
• Administrative notifications related to your account

3.2 Message Frequency

Message frequency varies based on your interactions with our Services. You may receive up to 10 text messages per month, though this may vary depending on your service activity and preferences.

3.3 Message and Data Rates

Message and data rates may apply. You are responsible for any fees charged by your mobile carrier for sending or receiving text messages.

3.4 Opt-Out Instructions

• Reply STOP: Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message you receive from us.
• Email: Send an opt-out request to legal@tilthnco.com.
• Contact Us: Call or email our support team to request removal from our text messaging list.

After opting out, you will receive one final confirmation message. Please allow up to 48 hours for your request to be fully processed.

3.5 Help and Support

• Reply HELP to any text message for assistance.
• Email legal@tilthnco.com.

3.6 Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Tilth & Co LLC and mobile carriers (including AT&T, Verizon, T-Mobile, Sprint, and others) are not responsible for any delays, failures to deliver, or errors in the content of SMS messages.

3.7 Age Requirement

You must be at least 18 years of age to opt in to receive text messages from Tilth & Co LLC.

3.8 Consent Not Required for Purchase

Consent to receive text messages is not a condition of purchasing any goods or services from Tilth & Co LLC.

4. Client Accounts and Responsibilities

Clients must provide accurate information, respond to requests within reasonable timeframes, ensure they have legal rights to any content provided, comply with applicable laws, and maintain confidentiality of credentials. Use of any third-party platforms is subject to those platforms' own terms and any associated fees are the Client's responsibility unless otherwise agreed in writing.

5. Service Agreements and Proposals

Services are provided pursuant to a separate Service Agreement, proposal, or Statement of Work outlining specific services, pricing, payment terms, timeline, and deliverables. In a conflict between these Terms and a signed Service Agreement, the Service Agreement controls for that engagement.

6. Pricing, Payment, and Billing

Fees are specified in the Service Agreement. Setup and one-time charges are due upon execution. Recurring fees are billed monthly in advance, due within 15 days of invoice. Late payments may incur a 1.5% monthly fee (or maximum allowed by law). Fees do not include applicable taxes.

7. Refund and Cancellation Policy

Setup fees are non-refundable once work has commenced; if cancelled before work begins, a 50% refund of setup fees may be available. Recurring services may be cancelled with 30 days' written notice to legal@tilthnco.com; no refunds for partial months. Tilth & Co LLC may terminate for breach, non-payment, illegal conduct, or legal/ethical conflicts.

8. Intellectual Property

Clients retain ownership of materials they provide. Upon full payment, Clients own deliverables created specifically for them, except for pre-existing materials, third-party materials, and general knowledge. Tilth & Co LLC may display completed work in its portfolio unless otherwise agreed in writing.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement, with standard exceptions for publicly available information, prior knowledge, independently developed information, and information required to be disclosed by law.

10. Limitation of Liability

Services are provided "as is" and "as available." To the fullest extent permitted by law, Tilth & Co disclaims all warranties and shall not be liable for indirect, incidental, special, consequential, or punitive damages. Total liability shall not exceed the amount paid by the Client in the six months preceding the claim. Tilth & Co is not liable for issues caused by third-party platforms.

11. Indemnification

Clients agree to indemnify Tilth & Co LLC against claims arising from breach of these Terms, violations of law, use of Services or deliverables, infringement claims related to Client Materials, or Client business operations.

12. Dispute Resolution

Parties will attempt informal resolution for at least 30 days before formal proceedings. These Terms are governed by the laws of the State of Delaware. Any legal action shall be brought exclusively in the state or federal courts located in Delaware.

13. General Provisions

These Terms (with any Service Agreement and the Privacy Policy) constitute the entire agreement. Tilth & Co LLC may modify these Terms at any time with notice. If any provision is unenforceable, the rest remains in effect. The relationship is that of independent contractors.

14. Contact Information